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Category: Data Wrangling

by Raúl Antón Cuadrado
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A curated list of tags for chat. Proposal v1.0

The problem. Tag list used to classify chats is not useful. We had 1400 different tags to label chats. And believe it or not, we just regularly used a small fraction of them. More than 500 of them were used exactly 0 times during the last month (900+ were used less than once a week). […]

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by Raúl Antón Cuadrado

Building a tags taxonomy for support interactions

A description of a tags taxonomy to classify and analyze support interactions (chats) having into account context, reason for contact and topic.

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Handy LInks!

  • Remote Frog
  • S12k # #
  • Matt Mazur

Tags

analysis aws box and whisker boxplot boxplot graph case chats dashboard data-cleaning data-wrangling entorno jupyter looker lookml max min Pyspark python setup sql sublimetext support chat tags timestamp virtual environment virtualenvwrapper

Categories

  • Context (1)
  • Data Wrangling (2)
  • Looker (2)
  • Operations research and Queueing Theory (1)
  • Setting Environments (2)
  • Solved Problems (5)

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